GoldenStar Privacy Policy

At GoldenStar, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store and protect the information you share with us when you play, register or browse our platform. By creating an account with Golden Star, you agree to the practices described below.

Information We Collect

We at GoldenStar gather personal data necessary to provide our gaming services, verify your identity and comply with our licensing obligations under the Tobique Gaming Commission. The categories of information we collect include:

• Registration details such as your name, date of birth, address, email and phone number
• Identity verification documents, including government-issued photo ID and proof of address, as required for KYC compliance
• Payment information related to deposits and withdrawals, including card details, e-wallet accounts or cryptocurrency wallet addresses
• Gaming activity data, including your bets, wins, losses, session duration and game preferences
• Technical data such as your IP address, device type, browser, operating system and login timestamps
• Communication records when you contact our support team via live chat, email or social channels

How We Use Your Data

Our Golden Star platform uses your personal information for several legitimate purposes. We process your data to manage your account, process deposits and withdrawals, deliver bonuses such as our welcome package, and administer our loyalty program and VIP Club. We also use your data to detect and prevent fraud, money laundering and underage gambling, and to meet our regulatory and licensing obligations.

We may use your contact details to send you promotional offers, such as information about our Friday Reload, Daily Cashback or free spins promotions, unless you have opted out of marketing communications. Our GoldenStar team never sends promotional material to players from Sweden, as these players are excluded from all bonuses and loyalty rewards in accordance with our terms.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Performance of our contract with you when you register and use our services
• Compliance with legal and regulatory obligations, including anti-money laundering and licensing requirements
• Our legitimate interests in preventing fraud, securing our platform and improving our services
• Your consent, where required, for marketing communications and certain cookies

Identity Verification and KYC

Before processing any withdrawal, we may require identity verification. As a minimum, we ask for a government-issued photo ID, proof of address and any further documents we deem necessary. If you provide false or incomplete documents, we reserve the right to refuse your payout and terminate your account. Bitcoin players must complete identity verification before deposits and bets are unblocked, in line with our anti-fraud procedures.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Payment processors and agents, including our payment agent Vixatrix Limited and, for Paysafe transactions, Tronabriz Limited
• Regulatory authorities and licensing bodies, including the Tobique Gaming Commission
• Game and software providers, where necessary to deliver gameplay and verify fair outcomes
• Fraud prevention and anti-money laundering services
• Professional advisors, auditors and law enforcement where legally required

Our GoldenStar operator, Novatrix SRL, registered in Costa Rica, remains responsible for the data we process, and we ensure that any third party handling your information applies appropriate safeguards.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax and regulatory obligations. Financial records, KYC documents and transaction history may be retained for several years after account closure, as required by applicable gaming regulations.

Cookies and Tracking Technologies

We at Golden Star use cookies and similar technologies to enhance your browsing experience, remember your preferences and analyze how you use our site. Cookies also help us detect suspicious activity and ensure the security of your account. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our platform.

Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain processing activities
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact our support team at [email protected], and we will respond within a reasonable timeframe.

Data Security

Our GoldenStar team implements industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss or misuse. These measures include encryption, secure servers, restricted access controls and regular security assessments. While we take data protection seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate internationally and serve players across multiple regions, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica and Cyprus. We ensure that appropriate safeguards are in place whenever your data is transferred internationally.

Restricted Jurisdictions

We do not knowingly collect or process personal data from individuals residing in restricted countries, including those listed in our Terms and Conditions. If you access our services using a VPN to bypass geographic restrictions, we reserve the right to confiscate any winnings and close your account, as outlined in our policies.

Children's Privacy

Our services are intended only for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such data.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. We encourage you to review this page regularly. Continued use of GoldenStar after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, please reach out to our support team, available 24/7/365 via live chat or email at [email protected]. You can also contact us through our official social channels, including X, Instagram, Telegram, WhatsApp and Facebook.