GoldenStar Terms and Conditions

Welcome to GoldenStar. These Terms and Conditions govern your use of our website and services, and by registering an account with us at Golden Star Casino, you agree to be bound by them in full. We operate GoldenStar under the control of Novatrix SRL, registered under the laws of Costa Rica, and we hold an e-gaming licence issued by the Tobique Gaming Commission, licence No. 0000002. Please read this document carefully before you deposit, play, or withdraw with us.

Eligibility and Account Registration

To open an account at GoldenStar, you must be at least 18 years old and legally entitled to gamble in your jurisdiction. We at GoldenStar only permit one account per person, household, address, device, IP address, telephone number, payment method and e-mail address. Our Golden Star Casino login credentials are strictly personal, and you must not share them with any third party. We reserve the right to request identification documents at any time, and false or incomplete KYC information may result in refusal of payouts and termination of your account.

We do not accept registrations from residents of several restricted territories, including Belgium, Brazil, the United Kingdom, the United States, Russia, Ukraine and a number of other listed countries. If you reside in Sweden, you remain welcome to play at GoldenStar, however, we exclude Swedish players from every bonus, promotion, VIP programme and comp-point exchange, in accordance with our general bonus rules.

Deposits and Account Funding

Our minimum deposit requirements start from 20 EUR/USD, 30 AUD/CAD/NZD, 200 NOK or 350 ZAR, or the crypto equivalent. We accept deposits via Visa, Mastercard, Skrill, Neteller, Paysafecard, Bank Transfer, Bitcoin, iWallet, CoinsPaid and Interac. All deposits must be made from a payment account registered in your own name; we will confiscate winnings generated from third-party deposits and return the original deposit to its rightful owner. If you deposit using Bitcoin, we require identity verification to be completed before your deposits and bets are unblocked.

Withdrawals and Processing Times

We process all approved withdrawal requests within 72 hours, though actual timing depends on your chosen method and verification status. Crypto and e-wallet payouts are typically near-instant, card withdrawals may take up to 5 days, and bank transfers generally take around 7 days. Our withdrawal limits are tiered according to your total lifetime deposits, and we may pay a withdrawal via an alternative method to the one you requested. Card withdrawals above your net deposit amount are paid using another supported method, and intermediary banks may deduct a fee of up to 16 EUR on bank transfers.

Bonuses and Promotions

At GoldenStar, we offer a three-part welcome package of 100% up to 1,000 EUR plus 300 Free Spins, along with ongoing promotions such as our Daily Cashback, Friday Reload, and Free Spins on Wednesday offers. Many of our players search for a Golden Star Casino bonus code or a Golden Star Casino promo code before registering, and we confirm that all current codes are listed on our promotions page. Our GoldenStar bonus terms require wagering of deposit funds before withdrawal, and only one bonus may be active on your account at any time. Deposit bonuses cannot be combined or stacked with other offers.

If you are looking for a Golden Star Casino no deposit bonus or GoldenStar Casino no deposit bonus codes, please note that any no-deposit bonus winnings are capped at 50 EUR/USD, 75 CAD/AUD/NZD, 500 NOK or 1,000 ZAR, and a valid deposit is required before such winnings can be withdrawn. We apply strict wagering weights across game types: slots contribute 100%, while table games, roulette, video poker and live games contribute only 5%. A full list of games excluded from bonus wagering, including all jackpot slots and certain named titles, is available within our promotions terms.

We reserve the right to cancel a bonus before wagering begins without affecting your own funds, but cancelling after play has started forfeits the bonus and any associated winnings. Our bonus balance is automatically voided once it falls to 0.05 EUR/USD or less. Withdrawing your deposit before wagering requirements are met will result in forfeiture of the bonus and its winnings.

Our Loyalty and VIP Programme

Our Complimentary Points programme rewards real-money play across sixteen loyalty levels, from Bronze through to our invitation-only Absolute VIP tier. We calculate points based on your wagered amounts on slots and other games, and the CP-to-cash exchange rate improves as you progress. Our GoldenStar VIP Club is by invitation only, and our VIP team will contact qualifying players within 24 hours. Benefits include a dedicated VIP manager, accelerated payouts, and tailored bonus offers. As noted above, players from Sweden are excluded from our loyalty programme, VIP rewards and comp-point exchange.

Games, Providers and Fair Play

We offer over 2,500 games from more than 100 providers, including NetEnt, Pragmatic Play, Play'n GO, Evolution and many others, across slots, table games, live casino, jackpots and a sportsbook. We apply provider-specific restrictions in certain jurisdictions; for example, NetEnt titles are barred in several countries, and Play'n GO and Pragmatic Play content is unavailable in Sweden. Our games operate under Provably Fair principles where applicable, and progressive jackpot wins are paid in full without counting towards standard withdrawal limits.

Responsible Gambling and Account Security

We are committed to promoting responsible gambling and provide tools to help you manage your play, including deposit limits and self-exclusion options. We do not permit the use of VPN software to circumvent our geographic restrictions, and we may confiscate winnings obtained through such means. You are responsible for maintaining the confidentiality of your account credentials, and we encourage you to contact our support team immediately if you suspect unauthorised access.

Limitation of Liability and Amendments

We strive to provide uninterrupted access to our platform but do not guarantee that our services will always be free of errors, delays or technical issues. We are not liable for losses arising from circumstances beyond our reasonable control. We reserve the right to amend these Terms and Conditions at any time, and continued use of our services after any changes constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any updates.

Contact Us

If you have questions about these terms, our bonus conditions, or your account, our support team is available 24/7/365 via live chat, or by e-mail at [email protected]. We also maintain social channels on X, Instagram, Telegram, WhatsApp and Facebook, where we share updates about our promotions and services. By continuing to use GoldenStar, you confirm that you have read, understood and accepted these Terms and Conditions in full.