GoldenStar Responsible Gaming

Tools We Provide to Help You Stay in Control

Our Vegas Star commitment - wait, let us be precise - our Golden Star commitment to safer gambling is reflected in a range of practical account controls. These tools are free, simple to activate, and available to every registered player. Our support team can help you set them up if you're unsure how to proceed.

• Deposit limits - set daily, weekly or monthly caps on how much you can add to your account.
• Loss limits - restrict the amount you're willing to lose over a chosen period.
• Wager limits - control the total stake amount you can place within a set timeframe.
• Session time reminders - receive alerts after a set period of continuous play.
• Temporary account suspension (cooling-off period) - pause your account for a defined period, typically from 24 hours up to several weeks.
• Self-exclusion - close your account for an extended period, ranging from six months to permanent closure.

At GoldenStar, we never pressure players to remove or reduce any of these limits before the agreed period has ended. Once a limit is set, it can only be increased after a cooling-off period, while decreasing a limit takes effect immediately. This policy exists to protect you from impulsive decisions made during a difficult moment.

How to Set Your Limits

1. Log into your GoldenStar account.
2. Go to your account settings or profile dashboard.
3. Select the Responsible Gaming or Account Limits section.
4. Choose the type of limit you want to apply.
5. Confirm your selection and save the changes.

If you have any trouble finding these options, our support team is available around the clock and can walk you through the process step by step.

Recognising the Signs of Problem Gambling

We at Golden Star want every player to stay aware of how gambling habits can change over time. Problem gambling doesn't always look obvious at first, and it can affect anyone regardless of experience or budget. Some common warning signs include:

• Spending more money or time gambling than originally planned.
• Chasing losses by depositing again to try to win back money.
• Borrowing money or using funds meant for bills, rent or essentials to gamble.
• Feeling anxious, irritable or preoccupied with thoughts of gambling.
• Hiding gambling activity from family or friends.
• Neglecting work, relationships or responsibilities because of gambling.
• Gambling as a way to cope with stress, sadness or other difficult emotions.

If any of these resonate with you or someone you know, we encourage you to take action early. Our Vegas - our Golden Star support team is never judgmental, and reaching out is a sign of strength, not weakness.

Protecting Minors

Our platform is strictly for adults aged 18 and above, in line with our 18+ accreditation. We at GoldenStar take the prevention of underage gambling extremely seriously. If you share a computer, tablet or phone with someone under 18, we recommend installing parental control software to prevent access to gambling sites. Below are a few tools that can help:

Self-Assessment: Is Your Gambling Still Under Control?

Here at Golden Star, we recommend taking a moment every so often to reflect honestly on your gambling habits. Ask yourself the following questions:

• Do I gamble with money I can't afford to lose?
• Have I lied about how much time or money I spend gambling?
• Do I feel the urge to keep playing even when I'm losing?
• Has gambling affected my mood, sleep or relationships?
• Have I tried to cut back and found it difficult?

If you answered yes to several of these, it may be time to use one of our account limits or speak with a professional support organisation. We at GoldenStar would rather you take a break and come back refreshed than feel overwhelmed by your play.

External Support Organisations

In addition to the tools we provide directly, independent organisations offer free, confidential advice and support for anyone affected by problem gambling. We encourage you to reach out to any of the following:

• GamCare - free support, information and counselling for anyone affected by gambling harms.
• Gambling Therapy - international online support service available in multiple languages.
• BeGambleAware - information on responsible gambling and access to treatment services.
• Gamblers Anonymous - peer support groups based on a structured recovery programme.

These organisations operate independently from our casino and offer unbiased, professional guidance. We at Golden Star fully support players who choose to use these services alongside our own account tools.

Our Approach to Marketing and Bonuses

We design our promotions, including our welcome package and ongoing offers, to be transparent and clearly explained, with wagering requirements, time limits and maximum bet restrictions stated upfront. Our GoldenStar team never targets players who have activated self-exclusion or who have expressed concerns about their gambling behaviour. If you've set deposit or loss limits, we won't send you promotional messages encouraging you to exceed them. For more details on our current offers, visit our GoldenStar bonus page. Players from Sweden are excluded from all bonuses, promotions, VIP rewards and comp-point exchanges as part of our region-specific compliance measures.